Refund policy

🪄 Returns & Refunds

We want every wand to bring joy, but if something goes wrong, we’ll help make it right.

Returns

• We do not accept returns for change of mind, as each wand is prepared individually.
• Returns are only accepted if the item arrives significantly damaged, defective, or completely different from its description.

Refunds

• If your wand arrives significantly damaged, contact us within 7 days of delivery with clear photos of the item and original packaging.
• Once approved, we will issue a refund or send a replacement. Refunds and replacements are only offered for items that arrive with significant damage affecting use. Cosmetic flaws or differences in finish do not qualify.
• Refunds are returned to your original payment method within 5–10 business days.

Exchanges

• We only replace items if they are defective or damaged.

Order Cancellations

• Orders may be cancelled within 24 hours of purchase if they have not yet been processed.

Lost or Delayed Packages

• If your wand seems lost or is taking unusually long, please contact us. We’ll work with you to resolve the situation.